Return Policy

We are committed to delivering high quality wines and our goal is your complete satisfaction. We use the best transportation companies that ensure quality transport. All our wines are stored in a temperature controlled environment and are in excellent condition until the exit for transport.

IF YOU RECEIVE A DAMAGED PARCEL
Please inspect all packages as soon as they are received. In the event of any bottle being broken during the transport, please contact us at: [email protected] within 48 hours after receiving your package(s), so that we can initiate a complaint towards the transport company. Please keep the original package(s) and its contents exactly as you found them, if possible. We will arrange the pickup of the damaged wine or we will send a new package with the missing bottles.

IF YOU PURCHASED A DEFECTIVE PRODUCT

We are behind all the wines we sell. If you open a bottle and find that it is defective, please contact us at: [email protected] We will credit the purchase of a product of equal or greater value after confirmation of the defect in the wine. Credit amount is based on what you paid for the defective item, NOT on the item price on the day you returned it.

Since we can not control how bottles are stored when they leave our possession, we only accept bottles for exchange within 30 days of purchase. Items to be returned are subject to evaluation by our staff and must be accompanied by your original sales receipt.

IF YOU REFUSED OR COULD NOT RECEIVE THE ORDER
We will make a second delivery attempt if you can not receive the package. We will take responsability of the cost of the delivery, so we ask that you be alert on the estimated delivery day, as we can not make further delivery attempts.
Orders that are sent and rejected by the customer or returned by the transport company as "unable to deliver" will be credited to the cost of the product minus all shipping costs.

HOW TO RETURN ITEMS
If you would like to return items, please contact our customer service team within 30 days of your purchase.
Wine must not be returned without prior approval from our customer service team. For all concerns of this nature please contact us at [email protected] and be sure to include the name and address of the customer, the date of purchase, the name of the product and the date and reason for the concern.
After receiving our confirmation, you can send your items back to our warehouse. You can find the address on the invoice that came with the products. If your order is damaged, if it was delivered incorrectly or if you receive an incorrect product, we will be happy to ask our shipping partners to collect the order(s) at your address.

WHO PAYS FOR RETURN TRANSPORTATION
We will take responsability of all costs related to situations of items damaged or incorrect delivery. Our customer service team will arrange pick up and use our transportation company. If you choose to return the items, please follow the procedure "How to return items" and send the items in the original box to our address Avenida da Fábrica 235, Guilhufe 4560-164 Penafiel, Portugal.

HOW WE ISSUE REIMBURSEMENTS
Wine refunds will be issued in the form of credit on an upcoming purchase of equal or greater value.

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